Return & Refunds
We will do our best to resolve any issues you are having with your purchase. Please contact us as soon as possible to discuss your options. All electronic cigarette components have a limited life span and will eventually need to be replaced.
All products excluding eLiquids can be returned to us within 14 days of purchase providing the item is still in its original packaging and unused condition. Please let us know within 24 hours of receipt if your item is damaged or faulty and we will replace it or refund where possible. eLiquids cannot be returned under any circumstances, if we have sent out the wrong order we will send out a replacement immediately once we receive confirmation that the wrong item has been returned . All batteries have a 14 day warranty that covers electrical faults, please note E-Cigs batteries can be fragile and we will not cover physical damage or wear and tear. If the battery is dead on arrival or faulty within 14 days email us and we will send out a replacement upon return and inspection.
All products are thoroughly checked before they are dispatched to our customers. However, we also know there is a small chance that a product could arrive dead or faulty, if this is the case please inform us immediately to arrange an exchange.
Return postage is to be paid by the customer. We do not cover any postage or courier for returns. If you have any questions please contact us at firstname.lastname@example.org If you wish to return an item, please email us providing the following information.
- Order number
| - Name
| - Address
| - Reason for return (faulty, damaged, etc.)